ERP Update: all important information and relevant dates

We recommend placing all orders with delivery dates in March or the first week of April as soon as possible to ensure timely delivery.

Orders placed until Wednesday 26 March can be delivered on any day, provided the products are in stock. 

Orders placed on Thursday 27 March or Friday 28 March will be delivered on Tuesday 1 April at the earliest, provided the products are in stock. 

If you submit bulk orders before 12.00 pm on Thursday 27 March, we can process them as usual.   

Do you submit bulk orders after 12.00  pm on Thursday 27 March? Then these orders can proceed, but administrative processing (confirmation and invoices) will be delayed.   

We try to plan ahead as much as possible. By reading out, an estimate is made based on the regular order pattern. Are deviations known in advance? Please report this as soon as possible.  

Until when can I still collect my takeaway order in March? You can collect pick-up orders until Wednesday 26 March.  

You can collect pick-up orders until Wednesday 26 March.

Order pickup is not possible on the following days:  

• Thursday 27 March  
• Friday 28 March  
• Monday 31 March  
• Tuesday 1 April  

Failure to return empty packaging on time can lead to a shortage of available packaging, causing deliveries to be delayed after ERP implementation. By returning as soon as possible, we can resume deliveries without problems.  

Especially Variboxes of lye and chlorine need to be returned as soon as possible in order to resume deliveries of Variboxes without problems.  

You can make a return order very easily in different ways. See which of the following ways works best for you.  

• Go to in2food.co.uk/emptypackaging and fill in the form.  
• Send an e-mail to order@in2food.nl with the number and type of empty packaging to be collected.
• Submit the return request directly when placing your purchase order.  

We aim to combine empty packaging collection with a delivery as much as possible to optimise transport flows. 

From 1 April, we are transitioning to new article numbers as part of an improved system structure. This will help us work more efficiently and optimise our processes.

Yes, you can continue using the current article numbers until at least 1 July. We will inform you in advance when only the new article number will be in use.

Both the new and the current article number will be listed on the order confirmation and invoice. The current article number will be displayed as an “Alias number.

No, the delivery note will only display the new article number.

Please contact your Account Manager or Customer Service at +31 26 3186704. 

Synerlogic, of which In2Food is part of, is implementing a new ERP system by 31 March 2025 to improve the efficiency and accuracy of our business processes. Our current system no longer matches our growing needs. This switch will allow us to respond faster to customer requirements and optimise our order processing. This new system will enable us to further improve our service and service delivery and prepare for the future.   

To make the implementation of our new ERP system run as smoothly and efficiently as possible, we ask for the cooperation of our customers. This is because the implementation will have an impact on orders and deliveries during the implementation period.  Our customers will be informed of this in good time and regularly by e-mail. 

After reading all the information and viewing the Frequently Asked Questions, do you have any other questions or need support?  

 If so, please contact your Account Manager or Customer Service at +31 26 3186704.