Disclaimer

In2Food is responsible for the content of this site. No rights can be derived from the data on this site.

In2Food endeavours to provide up-to-date and correct information. Nevertheless, In2Food cannot guarantee that all information included is actually up-to-date, correct and complete in all cases. Therefore, In2Food shall in no event be liable, in whatever form, for any direct or indirect

Damage resulting from or arising from the use of information or documents available on this website, or arising from any technical faults. The downloading of data and information is done entirely at the risk of the user.

All images/trade names of In2Food on this website are protected by copyright and trademark and may not be used in any form whatsoever without the prior permission of In2Food.

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Questions about orders

We have listed the frequently asked questions for you.

How long will it take to receive my order?

We work with fixed routing days in the Netherlands and Belgium. If you want your order to be delivered on day 3, you must place your order on day 1 before 5 pm.

Example: for Wednesday’s routing day, Monday 17.00 hours is the latest order time.

Preferred times and rush orders are always discussed with our colleagues. Together we often find a good solution.

What are the shipping costs for my order?

We determine the shipping costs on the basis of order value and destination. Above a certain order value, we do not charge for this. You can request the current rate from our Customer Service Team.

Can I specify several delivery addresses when placing one order?

No, we use a unique order number in combination with the desired delivery address. Of course, you can place several orders with different delivery addresses.

Can I still change, supplement or cancel an order I have placed?

For changes and additions, the same deadline applies as for placing an order. If delivery is scheduled for day 3, changes and additions can be made on day 1 until 5 pm.

You can change the desired delivery time until the day before delivery, before 5pm. In consultation, we will gladly plan another routing day, preferred time or make a rush order with you.

Can I place an old order again?

Yes, you can do so at order@in2food.nl. We need the following details here: your customer number, order number, postcode and desired delivery date.

How do I ensure that In2Food takes back my empty packaging?

You must register the empty packaging with our Customer Service department in advance using the online registration form:
www.in2food.co.uk/emptypackaging.

You then prepare the return order.

The registered packaging is stacked and sealed on a Europallet with cap and sleeve.

Maximum number on a pallet:

Cans: 72 pieces, 6 layers high
Drums: 8 pieces, 2 layers high
IBC: 1 piece, 1 layer high
Varibox/Icon: 1 piece, 1 layer high

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We will then send them to you by e-mail.

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